Mi Support

Mi Support is enhanced product support that can be added to any hardware product supplied by Starin, a Midwich Group company.  Clients with Mi Support will get a guaranteed faster resolution and an on-demand support services to keep their systems and rooms up and running.

With Mi Support you get…

  • Advance replacement
  • 1, 3 or 5 year plans
  • 24/5 help desk support
  • Single point of contact for all incident and case management
The MiSupport program we provide our clients is a critical component to our go-to-market strategy. It offers the end user 24/5 live help desk support and VIP service should an issue arise. It’s that level of support that helps to strengthen our customer relationships by managing expectations and addressing issues immediately. It offers peace of mind to them knowing a tech support person is just a phone call away and, if they are not able to correct the issue due to equipment failure, a replacement component will be priority shipped so the room can be back up and functioning quickly.
-Zac Cook
Vice President of Sales, River Systems

Download the one-sheet to learn more. 

View the terms and conditions here.

Mi Support - Rough 06.01.23




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